LeasePlan Transforms Customer Service with Infinite e-CS

LeasePlan is a global leader in car leasing and long-term rentals, operating for 50 years worldwide and 20 years in Poland. The company provides a full-service fleet management solution, including financing, servicing, insurance, and accident handling for corporate clients, SMEs, and individual customers.

The Challenge: Inefficient Document Distribution & High Operational Costs

Before implementing Infinite e-CS, LeasePlan faced several issues:
🔹 Manual document handling – The majority of documents were distributed in paper form, leading to inefficiencies.
🔹 Long processing times – Delays in invoice delivery and debt collection impacted cash flow.
🔹 High operational costs – Printing, mailing, and storing physical documents were expensive.
🔹 Limited customer visibility – Clients had no real-time access to their leasing documents, making communication difficult.
🔹 Scalability concerns – Expanding the existing system was costly and inefficient.

To enhance customer service and reduce document-related expenses, LeasePlan sought a modern, automated platform.

The Solution: Infinite e-CS for Digital Customer Service

LeasePlan partnered with Infinite IT Solutions to implement Infinite e-CS, a centralized electronic customer service platform designed to streamline document management and invoicing.

✔ e-Invoicing & digital document exchange – Reducing paper usage and speeding up billing cycles.
✔ 24/7 self-service access – Customers can retrieve invoices, contract details, and account balances instantly.
✔ Automated email notifications – Clients receive real-time payment reminders and updates.
✔ Centralized customer service portal – Reducing customer inquiries via phone and email.
✔ Faster debt collection – Instant digital invoice delivery accelerates payment processing.
✔ Seamless system integration – Compatible with LeasePlan’s existing ERP and finance systems.

The implementation was completed in just 3 months, with the system serving 4,000 customers monthly and processing 50,000+ documents per month.

The Results: A More Efficient & Cost-Effective Leasing Process

✅ 80% of documents now transferred electronically – Lowering distribution and archiving costs.
✅ Faster debt collection – Invoices reach customers immediately after issuance, reducing overdue payments.
✅ Reduced customer inquiries – Fewer phone calls to support teams due to real-time document access.
✅ Lower operational costs – Automation eliminated printing, mailing, and storage expenses.
✅ Improved customer experience – Clients have full transparency over their leasing agreements.